Privacy Policy
The Association of Counsellors and Psychotherapists North London (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We keep certain basic information when you visit our website and recognise the importance of keeping that information secure and letting you know what we will do with it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Association of Counsellors and Psychotherapists North London.
This policy only applies to our site. If you leave our site via a link or otherwise, you will be subject to the policy of that website provider. We have no control over that policy or the terms of the website and you should check their policy before continuing to access the site.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on the Association of Counsellors and Psychotherapists North London website, http://www.acpnl.org.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs, operating system, browser usage and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
Visitors to our website and social media platforms
When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
We use Google Analytics so that we can continually improve our service to you - read the Google Analytics privacy notice.
Like most websites we use cookies to help the site work more efficiently.
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
If you fill in a form on our website, that data will be temporarily stored on the web host before being sent to us.
Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. We encourage you to read the privacy notices on the other websites you visit.
ACPNL has a presence on various social media platforms. If you engage with us via these platforms we will not usually collect or store your personal data. Where we are collecting personal data for future use, we will let you know and provide you with details about the intended use. We have a presence on Facebook and Twitter. To find out how these companies use your data and how you can control the way they use your data please refer to their privacy policies, which should be available on their websites.
Members and former members (routine processing)
The main legal bases we use for processing members' and former members' personal information is a combination of contract and legitimate interest.
We carefully safeguard the information we hold about members. This information comes from the way members engage with us, information provided through application and booking forms and renewals forms.
The information may also come from members' interactions with us, for example, opinions you provide on our website, comments or communication through our social media, data you provide us with when completing forms.
Members and non-members who attend our events
If you attend an ACPNL event we will hold the information we need in order to deliver this event. Our legal basis for holding your data will be a combination of contract and legitimate interest.
Event information is stored via Eventbrite. We keep information about presenters for five years. Feedback forms can be anonymous, if you supply your name this will not be used after two years.
We use Eventbrite to support our in-person and online events. A separate privacy notice will be provided if and when you use that service.
Members-only email network
When you sign up to become an ACPNL member you are asked if you’d like to be included in our members-only email network for peer support. If you choose ‘yes’, your email address will be shared with other ACPNL members to include you in the email network. You can remove consent at any time by contacting us.
What the information is used for
We collect this information to provide our services to members and to inform our development of new and improved products to continue to meet our members' needs.
We also use member information for identity verification and to comply with regulatory functions.
Specifically, we may use member information to:
carry out regulatory checks and meet our obligations to the Professional Standards Authority
develop and improve our services through assessment and analysis of the information, market and product analysis and market research
improve the relevance of messages we may send you
personalise our website for you
protect our systems
We send messages by email. These messages may be:
to help you manage your membership
to keep you informed about upcoming events and membership networking
We will keep records of purchases for financial audit reasons for six years, We'll also keep records of qualifications, complaints and adjudications for six years. The basic records of a member's name and membership period will be kept indefinitely in case ex-members wish to re-join.
We will not pass on your information to a third party to use in their own direct marketing without your consent.
Sharing your information
During your contact with us, we'll tell you how your information will be used and that it may be necessary to share it with other services and organisations.
We will not share your information with any third parties unless:
you have consented to this (for example by providing information to us after we've told you that we will supply the information to a third party)
it is required for the management of your membership or a legitimate business purpose
it is as part of our duty to protect a child, a vulnerable adult, yourself or the public
for the prevention and detection of a crime or the assessment of any tax or duty
we are required to do so by any court or law or any relevant regulatory authority
to protect the rights, property or safety of ACPNL or any third parties (for example for the purposes of fraud protection)
we transfer our rights and duties to provide products and services to another organisation
By being a member of ACPNL and using our products and services, you grant us permission to process personal data with which you have provided us.
Your rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018), you have rights as a data subject which you can exercise in relation to the information we hold about you. You can read more about these rights on the ICO's website.
Access to your information
We try to be as open as we can in terms of giving people access to their personal information. You can find out if we hold any personal information about you by making a 'subject access request' under the UK GDPR. If we do hold information about you, we will:
give you a description of it
tell you why we are holding it
tell you who it could be disclosed to
let you have a copy of the information in an intelligible form
If you agree, we'll try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
Please be aware that we may withhold information from you or provide you with redacted documents in line with exemptions in appropriate legislation.
Any party whose information is held can require that such information be deleted except where it is required to be held by reason of any applicable law or regulatory requirement.
Disclosure of your information
We may disclose your personal information to third parties:
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be made via the contact us page.